Questions about booking process

What if I typed in the wrong date?
Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk at (250)8843389 between 9:30am - 5:30pm (Pacific Time) to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE C$50 / PER TICKET. We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.

*What if it’s been more than 24 hours? If 24 hours have passed our Air Help Desk can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.

What if I typed in the wrong email address?
Please go to our Customer Support page and send email to flygreatchina@hotmail.com. We will then send you an email confirming that we have updated your reservation with the correct email address. You may also call our Help Desk ( 250-884 3389) between 9:30am - 5:30pm Pacific Time). Once the email address is fixed, we will email you your itinerary.

What if I typed in the wrong departure or arrival times?
Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk at 250-8843389 between 9:30am-5:30pm Pacific Time to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE C$50/PER TICKET We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.

*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk ( 250-8843389 between 9:30am-5:30pm Pacific Time) can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.

What if I typed in the wrong airport?
Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk at 250-8843389 between 9:30am-5:30pm Pacific Time to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE C$50/PER TICKET. We may also assist you in purchasing a ticket with the correct dates of travel at the lowest available fare.

*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk ( 250-8843389 Pacific Time) can check on the airline penalties and rules for your specific ticket. Please note some airlines do not allow any changes after the ticket has been purchased.

What if I typed in the wrong name(s)?
UNFORTUNATELY NAMES CAN NEVER BE CHANGED/ALTERED FOR ANY REASON. Most airlines allow us to void a transaction within 24 hours of the initial purchase. Please call our Help Desk at 250-8843389 between 9:30am-5:30pm Pacific Time to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE C$50/PER TICKET. IF IT’S BEEN MORE THAN 24 HOURS YOU WILL NEED TO CALL THE AIRLINE DIRECTLY FOR ASSISTANCE. You may be required to purchase a brand new ticket with the correct name.

How do I contact a travel consultant?
Our Help Desk may be reached at 250-8843389 between 9:30am-5:30pm Pacific Time. You may also email your questions/comments/concerns to flygreatchina@hotmail.com. If you were unable to successfully complete your reservation online, call our Help Desk at 250-8843389 at 9:30am - 5:30pm Pacific Time for further assistance.

Can a child travel alone?
A child traveling without the accompaniment of an adult over the age of 18 is considered an UNACCOMPANIED MINOR. YOU MAY NOT USE THE SERVICES OF OUR WEBSITE TO BOOK AN UNACCOMPANIED MINOR. UNACCOMPANIED MINOR RESERVATIONS MUST BE MADE DIRECTLY WITH THE AIRLINE ON WHICH THE CHILD WILL FLY. You may visit our Airline Contact page to access toll free numbers for a list of world-wide airlines. Since every airline has established their own rules regarding this, we highly recommend you visit the airlines website for specific regulations regarding Unaccompanied Minors.

What are the rules for traveling with an infant or toddler under the age of 2?
For Canada or USA Domestic Travel: An infant is considered a child from 0-24 months. You may travel with infant in lap at no additional charge. For added comfort and security in flight, most airlines suggest you purchase a seat for the infant. You will be required to have an infant car seat for safety. Infants occupying a seat are subject to the full adult fare. For child safety seats/stroller/bassinet information, please visit the airlines website for their specific rules and regulations. You may be required to provide proof of age (such as a birth certificate or passport) at the airport for any children under the age of 18 traveling with you.For International Travel: An infant is considered a child from 0-24 months. A separate ticket is required for every infant whether it’s in lap or in a separate seat. Depending on the destination, the airline may offer a discounted fare for the infant. Please note that most infant tickets purchased via our website for international travel require a paper ticket. A shipping fee of C$50 for the USA or C$40 for Canada will apply. Tickets may only be shipped to the billing address. You may also reserve and purchase the infant ticket directly from the airline. You must provide them with the accompanying adult ticket information. Some airlines have different rules and regulations regarding infants. We highly recommend you visit the airlines website for their specific rules and regulations. When one adult travels with 2 infants, the adult may only hold ONE infant. An additional seat at the adult fare must be purchased for the 2nd infant. Maximum number of infants per adult is 2.

Why is a flight or fare shown and then not available when I attempt to book it?
This happens when the airline doesn’t update their inventory as frequently as they should therefore listing fares that are in fact sold out. The fares are constantly changing and we suggest to try back later to view updated flights and fares. We apologize for any confusion, frustration or inconvenience this may cause you. However, please note that Airline Reservation System (GDS) availability is the responsibility of the Airlines to update; not the responsibility of the travel site. The travel site simply displays the availability provided by Airlines to the GDS.

How do I cancel my reservation?
If you are within 24 hours of the initial purchase, most airlines allow us to void a transaction. Please call our Help Desk at 250-8843389 at 9:30am - 5:30pm Pacific Time to have one of our agents stop and void your request. Please be advised you will be charged a VOID FEE C$50/PER TICKET Also, the original service fee paid is non-refundable.

*What if it’s been more than 24 hours? If 24 hours have passed our Help Desk ( 250-8843389 between 9:30am - 5:30pm Pacific Time) can check on the airline penalties and rules for your specific ticket. If the fare rules allow for it, you may hold your ticket for future credit. Please note some airlines do not allow any changes after the ticket has been purchased.

How do I book multiple destinations? On the website where you enter your request, you will see the round trip/one way buttons, next to this you will also see a multi-city button. Choose this and enter up to 4-6 different cities and dates.

How do I get/change seat assignments?
Seat numbers are automatically assigned after your reservation has been ticketed on all applicable flights. To change your seat assignments, please contact the airlines directly. Or when you arrive at airport, and tell airline agent at check in counter.

How do I order a special meal?
When entering your request you will see a section that allows you to request a special meal. This request will be sent to the airline and will be requested on all applicable flights. OR send email o our agents OR call Help Desk (250-8843389) If you wish to change your meal choice you can contact the airline directly.

Can I use an airline coupon or voucher online?
We are unable to accept vouchers or airline coupons as partial or full payment towards the purchase of an airline ticket. It is suggested that you contact the issuing airline directly.

Questions about the payment process

How do I pay for all travel products such as air tickets, insurance, hotels, etc. purchased on-line?
The easiest form of payment is a valid US or Canadian credit or debit card. We don't accept Debit cards. We accept the following types of major credit cards: American Express, Visa, Master Card. If you do not have a valid credit card then tickets may not be purchased on-line. Only one card may be used to purchase the ticket(s) on a given reservation. To complete the purchase process you will need to enter information about the credit card and have this information validated before a ticket or a final confirmation is issued. If the entered credit card information is not valid then an error will be generated and an e-mail sent to you (at the e-mail address specified by you) indicating that the credit card has been declined. In order to keep the reservation you must call the Help Desk at 250-8843389 between 9:30am-5:30pm Pacific Time and provide the Customer Representative with valid credit card information within 24 hours of making the reservation, or the reservation may be terminated. Please be aware we have no control of the airlines taking their seats back for inventory purposes from an un-ticketed reservation without notice. Most credit card declines are the result of inaccurate information being entered into the website payment page such as transposing credit card digits, having the wrong security code or expiration date, or the name on the card and address are inconsistent. These problems can be remedied by simply calling Help Dest at 250-8843389 between 9:30am - 5:30pm Pacific Time and correcting the entered data.

Questions about the confirmation/ticketing process

How do I review/confirm my reservation?
After you have completed the online request you will receive a booking reference code. It is a 6 character code that will either be made up of both letters & numbers or just letters only. You can monitor the progress of your request by visiting our informational websites. If your code has both letters and numbers please visit www.checkmytrip.com. Once the airline has fully confirmed and issued your tickets you will receive a second and final email confirming your request. If you did not receive a final confirmation, it may be because your internet provider has blocked it as possible spam. Please take a moment to check your spam/junk folder.

What if I have not received my confirmation email with my booking reference code? Once you have completed the online request you will instantaneously receive an email acknowledging your request which will include a booking reference code. If you don’t receive this within 5 minutes you may have entered your email incorrectly or your email server has routed the email to a spam/junk folder, please know that AOL, GMAIL, EARTHLINK, YAHOO, and HOTMAIL are notorious for this. It is suggested to call our Help Desk at 250-8843389 if you don’t receive an email after making your request.

I need another copy of my itinerary or I lost my itinerary? If you need another copy of your itinerary you can use your booking reference code to print one out by following these instructions: your reference code is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has both you will visit www.checkmytrip.com. You can print out the information from there.

I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket? Some airlines do not have ticketing and/or baggage transfer agreements with each other therefore causing the itinerary you chose to be invalid and unable to be confirmed and ticketed by the airline. If this situation arises your request will be cancelled and nothing will be charged to your card. You can then proceed to go back online to choose an alternate itinerary.

Do I have an electronic (e-ticket) or paper ticket? Our system is programmed to automatically issue e-tickets.

Questions about the traveling process

How do I travel with an electronic ticket?
Electronic tickets (e-tickets) make traveling convenient for many reasons. You will not have to worry about misplacing your tickets since everything is done electronically and in the airline system. You will not be asked to present anything at check-in but your government issued ID. You can carry your email confirmation with you if you wish. If you need to print out your itinerary you can do so by using your reference code and visiting our informational websites. Your reference code is a 6 character code that will either be made up of both letters & numbers or just letters only. If your code has both letters and numbers please visit www.checkmytrip.com. You can print out the information from there.

What identification do children need at the airport? For domestic travel in the U.S., passengers under the age of 18 are not required to have identification. However, the adults who are responsible for the child at the departure airport and arrival airport are required to have identification. While the airlines typically do not specify the identification required for the adult who drops off or picks up the child, the same kinds of photo identification that an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.If a child is traveling unaccompanied on an international flight, there may be additional requirements such as Passports/Visas. Depending on the circumstances, you may need to have additional documentation to allow a child to leave the departure country or to enter the destination country. Contact the appropriate authorities for each involved country to ensure that all requirements are being met.

What are the rules on unaccompanied minors/children traveling alone? Most airlines allow unaccompanied children at or above a certain age to fly, though usually with several restrictions. Programs vary widely from airline to airline, and no two airlines will have the same polices, which is why we suggest making direct reservations with the airline for unaccompanied minors. In the U.S., there are no clear regulatory guidelines with respect to unaccompanied children, so it is important that you take the time to understand the specific policies of the airline by visiting their website or calling them.

Why do I have to switch airports? Itineraries will sometimes involve an airport transfer when certain airlines don’t fly to your requested destination from one airport to another such as PVG and SHA in Shanghai City. The switch of airports will require the traveler to collect their luggage and transfer to the next airport where he/she will then check-in with the next scheduled airline. Most itineraries that involve a switch of airports are normally priced lower which is why it is offered as a viable option on the website.

What are the check-in procedures for domestic and international flights? When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase.The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.If you're checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it's recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.Have your government-issued photo ID available at all times, as well as a printed itinerary if you're traveling with an electronic ticket. As per FAA rules, if you are traveling on a domestic flight with a child or children under the age of 18, they do not need a photo ID as long as the accompanying adult certifies their identity.As always, passengers should reconfirm their flight times directly with the airlines either the night before or early the day of departure to insure that no last minute schedule changes have occurred. If you wish to reconfirm your flights with the airlines or if you have any questions about a particular airline's rules, please contact the airlines directly.

New Checked Baggage Policy on Routes between the North American (US / Canada) and China:

General Rules

Economy Class Baggage Allowance

• Two bags per passenger may be checked free of charge
• Maximum dimensions of each piece should not exceed 158cm (62 inches)
• Maximum dimensions of two pieces should not exceed 273cm (107 inches)
• Weight allowance for each piece is 23kg (50 lbs)

  Business and First Class Baggage Allowance

• Two bags per passenger may be checked free of charge
• Maximum dimensions of each piece should not exceed 158cm (62 inches)
• Weight allowance for each piece is 32kg (70 lbs)

  Platinum Card Members Baggage Allowance

• On routes where the weight of baggage counts, a Platinum Member is entitled to 30 kg worth of free baggage allowance above the normal, irregardless of which class your ticket is in
• On routes (e.g. China-US, China-Canada) where the number of pieces of baggage counts, a Platinum Member is entitled to 1 more piece of checked-in baggage above the normal, and the limitations on the weight of baggage are as follows: 32 kg for the First Class and Business Class and 23 kg for the Economy Class, and the sum of the length, width and height mustn’t exceed 158 centimeters
  

  Gold Card Members Baggage Allowance

• On routes where the weight of baggage counts, a Gold Member is entitled to 20 kg worth of free baggage allowance above the normal, irregardless of which class your ticket is in
• On routes (e.g. China-US, China-Canada) where the number of pieces of baggage counts, a Gold Member is entitled to 1 more piece of checked-in baggage above the normal, and the limitations on the weight of baggage are as follows: 32 kg for the First Class and Business Class and 23 kg for the Economy Class, and the sum of the length, width and height mustn’t exceed 158 centimeters
  
  Silver Card Members Baggage Allowance
• On routes where the weight of baggage counts, a Silver Member is entitled to 20 kg worth of free baggage allowance above the normal, irregardless of which class your ticket is in.
• On routes (e.g. China-US, China-Canada) where the number of pieces of baggage counts, a Silver Member is entitled to 1 more piece of checked-in baggage above the normal, and the limitations on the weight of baggage are as follows: 32 kg for the First Class and Business Class and 23 kg for the Economy Class, and the sum of the length, width and height mustn't exceed 158 centimeters.

  
  Infants paying 10% of adult fare Baggage Allowance

• One bag per passenger may be checked free of charge
• Maximum dimensions of each piece should not exceed 115cm (45 inches)
• Baby stroller (if able to fold) or carrying basket may be checked free of charge
  

  Items regarded as baggage if dimensions do not exceed 158cm (62 inches)

• Sleeping bag or bedroll
• Rucksack, knapsack, backpack
• Snowboard/Ski equipment – A ski bag containing one pair of skis/one snowboard and poles. A boot bag containing one pair of ski boots.
• Golf equipment - Golf bag containing golf clubs and one pair of golf shoes
• Duffle-type bag or a type 22 bag
• Bicycle - Single seat touring or racing bicycle, non-motorized packed properly with handlebars turned sideways and pedals are removed
• Standard water surfboard, wake board or pair of standard water skis
• Fishing equipment – Properly packed equipment containing not more than two fishing rods, one reel, one landing net, one pair of fishing boots and one tackle box
• Sporting firearms- one rifle case containing not more than 2 rifles, 5kg (11 lbs) of ammunition, one shooting mat, a noise suppressor and small rifle tools, or two shotguns and two shotgun cases, or one pistol case containing not more than 5 pistols, 5kg (11 lbs) of ammunition, noise suppressors, one pistol telescope and small pistol tools. Acceptability of such firearms shall be subject to the carrier’s conditions
• Musical instruments not exceeding 100cm (39 inches) in length
  

  Handicapped passengers may take a wheelchair and/or walking aids

• Oversized and excess baggage
• Economy class passengers (not including Platinum, Gold or Silver Card members) will be charged RMB 200 (USD 25) for each piece of luggage that exceeds 23kg (50 lbs) up to 32kg (70 lbs) and one single unit* if the dimensions of one bag exceeds 158cm (62 inches) or if two bags exceed 273cm (107 inches).
• All classes and elite card members will be charged one single unit* for each additional bag exceeding the two piece limit (three piece limit for Platinum Card members).
• All classes and elite card members will be charged one single unit* for each bag with dimensions exceeding 158cm (62 inches) up to 203cm (80 inches), as long as piece and weight allowances are not exceeded.
• All classes and elite card members will be charged two single units* for each additional bag exceeding two pieces with dimensions exceeding 158cm (62 inches) up to 203cm (80 inches).
• All classes and elite card members will be charged three single units* for each bag with dimensions exceeding 203cm (80 inches) and/or the weight of 32kg (70 lbs) up to 45kg (99 lbs).
  Baggage weighing more than 45kg (99 lbs) will not be accepted as checked baggage.

  Special Meals

  Vegetarian Meals

• Vegan Meal (VGML) – This meal is totally free of animal or animal by-products.
• Vegetarian Lacto-Ovo Meal (VLML) – This meal is the same as VGML except that it may also contain eggs and dairy products. It does not contain any meat or fish.
• Oriental Vegetarian (ORVG) - Meal is cooked in a Chinese or Oriental way and does not contain any animal or animal by-products.
• Asian Vegetarian (AVML) - This meal is usually ordered by passengers from the sub-continent. It is generally a spicy/curry vegetarian combination which may include a limited use of dairy products. This meal should not be confused with the Hindu Meal, which may contain meat, fish and milk products.
  

  Non- Vegetarian Meals

• Kosher Meal (KSML) – Advance notice of 72 hours is needed for a kosher meal. All food should be prepared and served according to the Jewish dietary requirements. We purchase boxed kosher meals from Hermolis for all flights.
• Moslem Meal (MOML) – No pork, bacon, ham, animal gelatin or alcohol is used. All poultry and meats that are used will have been slaughtered and cooked according to Halal rules.
• Hindu Meal (HNML) – No beef or pork is used. Lamb, poultry, fish and dairy is allowed. This special meal is prepared for Indian passengers who are allowed to eat meat or fish.
• No Beef Meal - No beef, veal or related by-products are used. This special meal popular with the Chinese community or persons of Buddhist belief.
  

  Healthy Meals

• Fruit Platter – Fruit only. This meal includes fresh fruit, fruit compote or fruit desserts.
• Liquid Meal – Liquids only. This meal includes liquids such as milk, juice, coffee or tea, soups, rice congee or pureed soft meals.
• Low Calorie Meal (LCML) – This meal is for those on a weight reduction program. It contains plenty of vegetables, and little fats, carbohydrates, sugars, creams, sauces, mayonnaise or fatty meats.
• Low Sodium Meal (LSML) – This meal is without salt which is prepared for passengers with hypertension and nephropathy. There is no salt, garlic salt, glutamine, soda, pickles, canned meat and fishes, creams, cheeses, shellfish, mashed potatoes, chicken powder, breads, and canned vegetables.
• No Lactose Meal (NLML) – No lactose, dairy or related products are used. No cheese, dairy, acidophilus milk, butter, artificial meat products, cake, cookies, juice, desserts, pudding, mashed potatoes, toffee, chocolate or cream is used.
• High Fiber Meal (HFML) – High fiber foods are used such as nuts, vegetable, fruits, cereal and high-fiber corn bread.
• Gluten Free Meal (GFML) – This meal is prepared for passengers who can not eat gluten foods. Gluten is a protein of wheat, barley, oats and rye. Breads, sauces, custards, cakes, chocolates, rolls, crackers, cereals and products which may contain protein stabilizers are not used.
• Low Protein Meal (LPML) – This meal has little protein. Salt and high salty foods are not used. No salty, smoked, canned and cured meats, poultry, fish, eggs, bread, potatoes, rice, farina, milk, cheese, yogurt or acidophilus milk is used.
• Bland Meal (BLML) – This meal includes low fat food items and low fiber foods. No fried food, black pepper, strong plants, mustard, pickles, garlic, nuts, caffeine or alcohol is used. It is suitable for passengers who suffer from stomach or intestinal problems.
• Diabetic Meal (DBML) – This special meal is prepared for passengers who are diabetic (low insulin levels). It does not contain sugar of any kind.
• Low Fat Meal (LFML) – This meal is for those who need to reduce their fat intake. It does not contain fried foods, fatty meats, dairy products, processed foods, gravy, shellfish, egg yolks or bakery products.
  

  Infant Meals

• Child Meal (CHML) – This meal is prepared for child passengers. No salty or sweet foods are used.
• Baby Meal (BBML) – This meal is prepared for infants. Two types of baby food are served, such as meat, vegetables or fruit.